If you tried to retrieve your I-94 from and you receive a response that your I-94 is “Not Found,” please read the following questions to help you check for mistakes and try to enter the information again:
Did you enter your first and last name exactly the same way it appears on your passport? Please do not use dashes or titles.
Did you enter the passport number that appears on the upper right hand side of your passport?
Did you enter your country of citizenship (country that issued the passport, not where you currently live)?
If you entered your first and middle name and it is not found, try one name or the other. Also try entering your first and middle name in the first name box.
Try entering either your most recent date of entry or your original date of entry into the U.S.
If you still cannot find your I-94, please follow these steps:
Locate the nearest Deferred Inspection site to you.
Call the nearest Deferred Inspection site during their office hours.
Please make sure to have the following documents on you when placing the call:
Passport
DS-2019
Boarding Pass
Inform the CBP officer of the issues you are experiencing retrieving your I-94 record and ask if they can assist you over the phone. The CBP officer might inform you that you need to appear in person.
If you need to report to the Deferred Inspection site, please make sure that you report to the Deferred Inspection Site during office hours, and bring the following documents with you:
Passport
DS-2019
Boarding Pass
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