Evaluations - Dissatisfied

Midpoint and Final Program Evaluations (Required for Intern/Trainees only)

Please remember that Evaluations is both a Department of State Visa Sponsor and U.S. Department of State requirement.  

For the Exchange Visitor program to continue in good standing, they need to complete their Midpoint Evaluation and Final Evaluation with their supervisor.  
 

All J1 Intern/Trainee program Exchange Visitors must complete program evaluations. The evaluations must be completed by both the Training supervisor and Intern/Trainee program Exchange Visitor and require an electronic signature to verify that the training is complete.  Final program evaluation must be completed before the program end date.

Programs of 6 months or less – Final Evaluation is required
Programs exceeding 6 months long – Midpoint and Final Evaluations are required

One of the questions is regarding how they are feeling about their program. If the Exchange Visitor responds to this question and indicates that they are dissatisfied with the program, a new ticket will be created automatically, and a notification will be sent to the Outreach Coordinator.

There is an expectation that if there is an Evaluation with a negative response, the Exchange Visitor will receive communications from the DEPARTMENT OF STATE VISA SPONSOR Support Team within 24 hours.

What to do:

When a new ticket is opened for an Exchange Visitor who has completed their Evaluation, the support team must respond to the Exchange Visitor and follow up with the appropriate message to help the exchange visitor stay compliant with the J-1 Program regulations.

It is important to encourage the exchange visitor to resolve any issues themselves, as this is an opportunity for them to learn how to deal with issues and become more independent. The DEPARTMENT OF STATE VISA SPONSOR Support Team can guide the Exchange Visitors on the steps they need to resolve their concerns. During this process it is important to gather as much information about the Exchange Visitor’s concern.

 

If the concern raised by the Exchange Visitor is not getting resolved, it is necessary to escalate the concern to the Regional Account Manager (RAM) so that this can be addressed with the Management at the Host Company.

 

Escalation Process: 

When escalating the Exchange Visitors’ concerns it is important to provide the RAM with as much information as possible so that they can go directly to the Management of the Host Company and address the concerns.

After the matter is escalated the RAM will inform the Support Team Member if the matter was resolved or if there is any communication or instruction that needs to be sent to the Exchange Visitor.