Questions to ask in Escalated/Crisis Situations

Exchange visitor Arrested: 

1. Caller’s Name and relationship to the DEPARTMENT OF STATE VISA SPONSOR exchange visitor (HC Manager/another J1 exchange visitor, etc.) 

2. Exchange visitor’s Name (Please notate Hanover ID, Full Name, HC) 

3. When and where the arrest occurred 

4. What were the circumstances (underage drinking, theft, etc.)? 

5. Were there any other parties involved (J-1 exchange visitors? American friends/co-workers)? 

6. What are the charges? 

7. Name of the arresting officer 

8. Where is exchange visitor now (Police Station/Jail/Released)? 

9. Address and Phone Number for PD/Jail (if caller has info) 

10. Has the bail been set? What is the bail amount? 

11. If exchange visitor has been released, when is his/her scheduled court date?

Exchange visitor in Hospitalized in Critical Condition (contact Zhanna & Ashley immediately): 

1. Caller’s Name and relationship to the DEPARTMENT OF STATE VISA SPONSOR exchange visitor (HC Manager/another J1 exchange visitor, etc.) 

2. Exchange visitor’s Name (Please notate Hanover ID, Full Name, HC) 

3. Hospital Name and Address 

4. When was exchange visitor admitted? 

5. Room and Phone Number? 

6. What are the circumstances that led to hospitalization? 

7. What is current diagnosis? 

8. Does exchange visitor require surgery? 

9. Has the insurance been notified of hospitalization? 

10. Has the social worker been assigned to exchange visitors? Please gather the name and contact information 

11. Who is there with the exchange visitor right now (friends/co-worker) 

12. Does the caller know if the family has been notified?

Death of the Exchange visitor (contact Zhanna & Ashley immediately): 

1. Caller’s Name and relationship to the DEPARTMENT OF STATE VISA SPONSOR exchange visitor (HC Rep/Police/etc.) 

2. Exchange visitor’s Name (Please notate Hanover ID, Full Name, HC) 

3. Details of how death occurred including: 

    •Date/Time/Location 

    •Other parties involved 

4. Where is the body now (location and address): 

5. Which Police/Sheriff’s Department involved: 

6. Does the caller know if the family has been notified? 

7. If a caller is an HC Rep, please ask after other J-1 participants at this location 

Any other issue impacting health, safety and welfare: 

1. Does the participant feel safe? 

2. Is it appropriate to contact the police regarding the instance or situation? 

3. Where is the participant currently? (Address so we can compare with SEVIS address).  

4.  Is there someone at the HC the participant feels comfortable speaking with? 

5. Has he/she called home/notified family of feelings/situation? 

6. Are there any local resources or contacts we should reach out to immediately for support?