General Medical Insurance Information

Covered Risks and Conditions

• Unexpected and urgent medical treatment resulting from an accident or illness that is not job related. Job related injuries should be covered by your company's workers compensation insurance.
• Repatriation: In the event of death, repatriation of mortal remains, including transportation of the body from the site of death to the sending funeral home to the airport, minimally necessary casket or air tray for transport, coordination of consular services, procuring death certificate and transport of the remains from the airport to the receiving funeral home.
• Medical Evacuation: Transportation to a medical facility that can provide appropriate care in the event of serious injury or sickness that cannot be adequately dealt with at the location where the illness or accident took place.
• Bedside visitation for one family member in case of critical illness or accident.
• Skiing and snowboarding coverage for accidents that occurred on official and groomed trails

Risks and Conditions Not Covered

• Pre-existing disease or condition and complications thereof.
• Routine or preventative exams or health screenings.
• Medical costs related to examination or treatment which are not administered by a licensed physician or in a licensed healthcare institution.
• Costs of rehabilitation, physical therapy, kinesitherapy, all expenses for spas, hydrotherapeutic treatment or other such resorts and facilities.
• Costs for medical help administered by homeopathic doctors or natural doctors.
• Dental treatment– fillings, devitalization, prosthetic treatment and all alike, except emergency anesthesia and medically dental surgery in case of accident.
• Vision– eye exams, prescription glasses and/or contact lenses.
• Injuries sustained while snowboarding.
• Injuries sustained while skiing off official paths, or sustained due to alcohol/drug consumption.
• Costs relative to treatment of the mental health and mental disorders of the insured.
• Willful attempt at self- injury; suicide or attempted suicide.
• Injuries resulting from criminal activity or resulting while one is arrested or imprisoned.
• Injuries resulting from natural catastrophes.
• AIDS, no matter how it is acquired or called, or HIV infection.
• Self- treatment or disobedience of a doctor’s advice.
• Pregnancy (incl. tubal pregnancy), childbirth, abortion and any consequent complications or diseases.
• Involvement in hazardous activities including motor sports, flying, hang-gliding, sailing and underwater sports and hobbies, jumps from height, climbing requiring special equipment and speleology (spelunking).
• Consumption of alcohol, narcotics and other opiate or illegal substances. Injuries sustained due to alcohol or drug consumption or accidents where the insured was operating a motor vehicle under the influence of drugs or alcohol.
• Tropical Diseases.
• For a full list of exclusions, please see Insurance Master Policy

Bills and Claims

Medical claims are summaries of medical services and expenses that are submitted to health insurance companies for payment, like receiving a bill at the end of a meal. If Hollard Travel/On Call International is alerted to you receiving medical attention right away, they will work with medical provider directly, to process your claim.

If you paid your medical bill at the time of your visit, you need to file a medical claim with Hollard Travel By filing a claim form with Hollard Travel, you may be reimbursed for the expenses you had to pay yourself.

If you receive a medical bill from the medical provider, you will need to file an online claim with all supporting documents, your bill as well as your medical records with Hollard Travel. There is an article on how to submit a claim located on our support portal. 

You must send Hollard Travel the admission report immediately (within 24 hours if calling On Call International for authorization)

You must send Hollard Travel your discharge report and proof of payment of the excess amount within 24 hours of being discharged.

To file a claim, you must contact Hollard Travel/On Call International at 1-877-826-2910 and notify them you are filing a claim; then submit your medical records, doctor’s notes,
prescriptions, receipts (if applicable).

All claims must be submitted within 30 days of the date of the medical visit or they will NOT be reimbursed.

When submitting a claim:
• Provide as much detail as possible.
• Include copies of all the forms and receipts associated with your medical treatment.
• Make sure that all information you provide is accurate, correct, and complete.
• Please note, being reimbursed for out-of-pocket expenses may take time and is not
guaranteed.

Additional Information

If you need additional information on your policy, you can contact Hollard at 1-877-826-2910 or submit a support ticket to your Sponsor.